Home Warranty Problems and Claims

People purchase home warranties for peace of mind, but some have significant problems. Here are some typical ones,
1. Types of Problems
- Inconsistent with Promises There were promises over the phone about coverage but the homeowner finds disclaimers, exclusions, and claim caps, which limit the amount of money the warranty company will pay for repairs or replacements.
- Customer service They may have poor customer service, long waiting times, and unreliable contractors.
- Choice They do not allow the customer to choose their own contractor, and may not guarantee the quality of the work done by their contractors.
- Disclaimers They do not cover cosmetic issues, mismatched systems, secondary damage, or every component of an appliance or system.
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Baseless Denials They may deny claims for lack of maintenance, poor installation, or exceeding the coverage cap.
You may have resources to contest the claim and get help. This site is designed to let people know our office, but also to serve as a resource if you expect to present a claim on your own.
2. Types of Claims
A. Telemarketing
Some companies
B. Consumer Fraud
The New Jersey Consume Fraud Act provides for triple damages and attorney's fees. there are limits, courts may limit some types of damages and require proof that any misrepresentation causes damages, but the law provides a potent remedy.
C. Breach of Warranty
3. Venue Arbitration or Court
Many agreements require arbitration and in the case of ATT v Concepcion the U.S. Supreme Court enforced arbitration clauses as long as they were fair by providing modest fees, a reasonable venue, and an opportunity to be heard.
Call for a Free Consultation on Your Home Warranty Claim
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