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Class Action Against Ford for Explorer Backup Camera Issues: A Comprehensive Overview

Posted by Howard Gutman | Jul 28, 2024 | 0 Comments

Gavel with Ford logo symbolizing a lawsuit against Ford

The 2020-2023 Ford Explorer models have been plagued by significant issues with their backup and 360-degree cameras, prompting a class action lawsuit. This article delves into the details of the lawsuit, the underlying issues, and the legal options available to affected owners.

Background of the Lawsuit

In recent years, numerous Ford Explorer owners have experienced critical problems with their vehicle's backup and 360-degree cameras. Complaints range from intermittent functionality and reversed images to complete camera failures. These issues pose serious safety risks, particularly when reversing.

The class action lawsuit, Burke v. Ford Motor Company, filed on May 22, 2024, alleges that Ford was aware of these defects but failed to take timely action to address them. According to the lawsuit, Ford's inaction has not only jeopardized driver safety but also led to significant financial losses for owners due to decreased vehicle functionality and value.

Key Issues Highlighted in the Lawsuit

  1. Defective Cameras: The lawsuit claims that the rearview cameras installed in the 2020-2023 Ford Explorer frequently malfunction. Common issues include distorted images, blank screens, and complete camera failures.
  2. Safety Concerns: The malfunctioning cameras pose significant safety risks. Drivers rely on these cameras to navigate while reversing, and a faulty camera can lead to accidents and injuries. According to the complaint, "The cameras frequently fail, showing blank, blue, or black screens instead of the rear-view image."
  3. Manufacturer's Responsibility: The lawsuit argues that Ford was aware of these defects from the beginning but did not take appropriate action to inform owners or rectify the problems. The delay in addressing these issues has compounded the safety risks and financial burdens on owners. The complaint states, "Ford has not provided any fix for the Defective Cameras in the Affected Vehicles, nor has it indicated when any such fix might be forthcoming."
  4. Breach of Warranty: The lawsuit asserts that Ford breached its warranty obligations by failing to repair or replace the defective cameras. Customers who reported the issue were often met with inadequate responses and temporary fixes that did not resolve the underlying problem.
2023 Ford Explorer SUV on the road

Legal Claims

The lawsuit brings several legal claims against Ford, including:

  • Breach of Express Warranty
  • Breach of Implied Warranty of Merchantability
  • Violation of State Consumer Protection Laws
  • Fraudulent Concealment

Plaintiff Demands

The plaintiffs seek the following remedies:

  • Compensation for the cost of repairing or replacing the defective cameras
  • Reimbursement for the diminished value of the affected vehicles
  • Damages for the inconvenience and safety risks posed by the defective cameras
  • Injunctive relief to compel Ford to address and rectify the defect
Ford Explorer dashboard showing a blue screen on the infotainment display

Owner Experiences and Complaints

The National Highway Traffic Safety Administration (NHTSA) has received numerous complaints regarding these issues. One owner reported, “The backup camera on my 2021 Explorer failed multiple times, creating dangerous situations when reversing. Ford's delayed response to this known issue is unacceptable.”

Another complaint detailed on ExplorerForum highlights, "After the recall update, my Explorer's rear camera stopped working entirely. It's frustrating and dangerous." These firsthand accounts emphasize the widespread nature of the problem and the urgency of finding a solution.

Financial Implications for Ford

A Reuters report indicated that Ford expects to incur a financial charge of approximately $270 million related to the recall. This substantial figure underscores the scale of the issue and the potential impact on the company's financial health.

Side view of a 2023 Ford Explorer SUV

Legal Options for Affected Owners

Owners of the 2020-2023 Ford Explorer experiencing camera issues are encouraged to join the class action lawsuit or file individual claims under lemon laws. These legal avenues can help ensure that owners receive compensation for the defects and any resulting damages.

Why Seek Legal Help?

Navigating a class action lawsuit or lemon law claim can be complex. Our law firm specializes in representing consumers affected by vehicle defects. By contacting us, you can ensure your case is handled by experts who understand the intricacies of these legal processes. Importantly, manufacturers like Ford are required to cover all legal expenses in such cases, meaning you won't incur out-of-pocket costs for our services.

Conclusion

The ongoing issues with the 2020-2023 Ford Explorer's backup and 360-degree cameras represent a significant safety concern and financial burden for owners. The class action lawsuit against Ford seeks to hold the manufacturer accountable and secure compensation for affected owners. If you are experiencing these problems, contact our law office for a free consultation to explore your legal options.

Sources:

Ford camera class action complaint - Burke v. Ford Motor Company (2024)
Ford camera class action complaint - Burke v. Ford Motor Company (2024).pdf

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About the Author

Howard Gutman

Hiring an attorney can be a stressful and confusing situation.  You want an expert, honest, personal approach to your case.  The Law Office of Howard Gutman has been fighting for consumer rights and representing commercial interests for over 20 years.  We have a deep knowledge of fraud, consumer,...

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