Overview of the Recall
In recent years, Ford Motor Company has issued multiple recalls for the 2020-2023 Ford Explorer models due to significant issues with their 360-degree camera systems. These recalls are a response to widespread reports of the cameras malfunctioning, which can cause the screen to display a blank, blue, or black image when the vehicle is in reverse. This issue poses serious safety risks and has led to several legal actions, including a class action lawsuit against Ford.
Nature of the Defect
Owners of the 2020-2023 Ford Explorer have reported that the 360-degree camera systems frequently fail to provide a rear-view image, instead showing a blue or black screen. This defect makes the rear-view camera system non-functional, which is critical for safe reversing. The recalls issued by Ford include:
- Recall 21S44: Initially aimed to address the defect with a software update.
- Recall 23S02: Followed due to persistent issues even after the first recall's software update.
- Recall 23S23: The most recent recall, which acknowledges that the root cause is still under investigation and no permanent fix is currently available.
Safety Concerns
The malfunctioning camera significantly increases the risk of accidents, especially when reversing. The National Highway Traffic Safety Administration (NHTSA) mandates that all new vehicles manufactured after May 2018 be equipped with a functional rear-view camera. The failure of this feature in the Ford Explorer not only makes the vehicle non-compliant with federal regulations but also puts drivers, passengers, and pedestrians at risk.
Ford's Response
Despite being aware of the defect, Ford's responses have been inadequate. The recalls have included software updates that have failed to resolve the issue. According to the class action complaint, "Ford has not provided any fix for the Defective Cameras in the Affected Vehicles, nor has it indicated when any such fix might be forthcoming". This ongoing problem has left many drivers frustrated and concerned about their safety.
What Affected Owners Should Do
If you own a 2020-2023 Ford Explorer, it is crucial to check if your vehicle is affected by this recall. You can do this by entering your Vehicle Identification Number (VIN) on the Ford recall website or contacting your local dealership. Ford has authorized dealers to replace the rear-view camera free of charge. You may also be eligible for a mobile technician to perform the repair at your convenience.
Legal Rights and Actions
If you are experiencing issues with your Ford Explorer, you may be entitled to compensation. Our law firm specializes in lemon law cases and can help you navigate the legal process. Car manufacturers and dealers are required to compensate all legal expenses of car owners in such cases, so you don't need to worry about paying for our legal services.
Contact Us for a Free Consultation
Don't let the defects in your Ford Explorer go unaddressed. Protect your safety and your rights by reaching out to our experienced legal team. Call us today for a free consultation and let us help you get the compensation you deserve.
Comments
There are no comments for this post. Be the first and Add your Comment below.
Leave a Comment