Jeep Grand Cherokee Plug-in Hybrid  

     Electric Vehicles Recall

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Jeep Grand Cherokee Plug-in Hybrid Electric Vehicles (PHEVs). It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

The High Voltage (HV) battery in your vehicle may become damaged, during normal vehicle operation, which could lead to a vehicle fire. A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle.

Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from rechareging. Out of an abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US LLC will repair your vehicle free of charge (parts and labor). To do this, your dealer will perform a software flash followed by a HV battery replacement, if needed. FCA US will also be providing a Warranty Extension for the high voltage battery, specifically related to the defect. Details of the Warranty Extension terms will be sent in a separate communication. The estimated repair time for software update is two hours. More time will be required if HV battery replacement if needed. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Ask your dealer for alternate transportation options while your vehicle is in service. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,

CALL YOUR CHRYSLER, JEEP@, DODGE OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. Pl Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement you may still need to have the recall repair performed.  We apologize for any inconvenience, but arc sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC