Infotainment systems in vehicles are increasingly involved in warranty and  lemon law claims. The sytems, which include GPS navigation, audio and video playback, and smartphone integration, can experience recurring software and hardware failures.Multiple Nissan vehicles have shown problems with the Infotainment system with related electrical issues. 

Description of the Problem

Infotainment touchscreen freezes, goes black, becomes unresponsive, or fails to display rearview camera (especially in reverse). Issues include reboots, CarPlay/Android Auto dropouts, no audio, and battery drain. A 2025 recall (25V324) addressed blank screens on Frontiers/Kicks.  Some typical complaints.  

• “I bought a 2025 Kicks SR yesterday and the right screen is already completely black and won't turn back on.” (Reddit r/NissanKicks).
• “Anyone have issue where the infotainment screen is non responsive and completely black?” (Facebook group post).
• “The Center Information Display (CID) unit… may display a blank screen when the transmission is shifted into reverse.” (CA Lemon Law blog on recall).

Likely Causes

Software glitches, failed updates, blown fuses, loose wiring harnesses, or intermittent module communication (IVI/CID). Power surges, heat/cold extremes, and capacitor issues exacerbate problems. Nissan issues software updates and recalls for specific blank-screen faults.

Legal Remedies for Lemon Law and Breach of Warranty 

Lemon Law: Lemon laws vary and may have time or mileage limits.  Repeated unsuccessful software/dealer repairs (3+ attempts) or extended downtime qualifies as nonconformity; pursue buyback via DCA filing. Breach of Warranty: Infotainment covered under basic warranty; failure to function as warranted supports breach claims with fee recovery under Magnuson-Moss.

youtube.com

How to reset a Nissan touchscreen radio. (Altima, Sentra, Rogue, Maxima, Pathfinder)

Sources (Including YouTube)

• NHTSA Recall 25V324 (2025 Frontier/Kicks blank screen).
• Nissan dealer blogs and Reddit/Facebook groups.
• YouTube: “How to Fix Nissan Infotainment System Not Working – Black Screen, No Audio, Reset/Update”; “How To Restart Nissan Infotainment System”; “How to Reboot Media Screen in the Nissan Kicks.”

These pages summarize publicly available data as of April 2026. For a specific VIN or client vehicle, verify open recalls at NHTSA.gov and consult repair records for Lemon Law eligibility.   Call 973 598-1980 or 973 479-5515 for a Free Consultation