DODGE JOURNEY BRAKE PROBLEMS

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Owners of Dodge Journeys have complained of brake problems and premature wear.   Brake pads have had to be replaced at less than 25,000 miles, and related problems occurred. Owners may be entitled to compensation for repair costs, rental bills, or other damages.   Here are typical complaints.

I purchased the 2009 Dodge Jouney new in 3/08. In 6/10 I have 22,700 miles and the front pads and rotors are shot. I took the car in for an oil change and tire rotation and the dealer told me I might need new front brakes. I took it to 2 other independent shops and both told me the same thing. Pads were shot and the rotors were too thin to be machined or cut. The end result was a full front brake job for a discounted price of $325.Not a bad price for the job but, it's one that should never have been needed at 22K. I don't know if it's a defect or just crappy OEM parts. Dodge should reimburse owners for this ridiculous expense.
Dodge Journey, defect, claim, warranty, Dodge Journey class action, recall, claim Dodge Journey brake problem, defect

15,415 miles Had to have brake pads replaced at 15,000 miles now at 20,500 miles i have just been told i need another brake job.I have never had to replace brakes on a car at this mileage ,let alone twice. Dodge has a problem and wont recall the vechile.They wonder why people are not buying their products.I have owned Chrysler producs all my life and this is my last one
Richard St. Peters, MO, USA


20,800 miles Bought this vehicle from Bessemer Chrysler Jeep Dodge in Bessemer, Alabama less than 1 year ago... This is the biggest scam artist dearlership that does not care about their customers one bit.... Started having problems with the brakes making a rubbing or scrubbing sound on 6/7/10 with less than 21,000 miles on it, called on June 8th and made service apt for 6/9 took it in to the dealership who told me that this is normal maintenance and wear and tear on the car and that the warranty would not cover this problem that I needed a total front brake job that my pads and rotors were no good. What a joke, right ! Then when I asked for a manager to come out who by the way is a joke in himself and a con-man just out to make a deal, he said that he could not authorize the cost of $250.00 for the repair because I must ride the brake and brakes are 12 months or 12,000 miles,

I have had other cars in the past that I never had to replace brakes on.... I was asked multiple times did I do highway driving or city driving, when I answered highway, tongues got quiet but then kick to say I must be riding my brakes hard then.....Then the manager went on to say that brakes are only good for 12,000 to 15,000 miles (hey----just because I am a woman does not mean I am stupid; I know brakes last longer than that guys, please!!!!), I proceeded to let them know my feelings of the situation with no utter of hey we need to make this right and make a customer happy, just a piece of paper that stated the car needed brakes and that it was potentially unsafe to drive, all the while some service guy in the background wanted to stand there while I am on the phone telling my husband what is happening telling me the brakes wearing out is my fault, because I am a brake rider.
shanoa Bessemer, Alabama, USA


Journey SXT 3.5L
26,200 miles
This the first car I have ever had to have a brake with less than 30000 miles,all my other cars have gone 60000 to 90000 miles. what happened CHRYSLER products /
Wes K. Hastings, MI, USA
Dodge Journey, defect, claim, warranty, Dodge Journey class action, recall, claim Dodge Journey brake problem, defect

Journey SXT
24,000 miles
So we took our car to Commerce Chrysler in Commerce Georgia( don't ever go there they are a bunch of morons) and they tell us that all the brakes are bad and digging into the rotor. This car is less than a year old and we will have to pay for this out of pocket. This is BS and I am fighting this with everything I have. I am taking ads out in the paper to not buy from these bastards!
skootter Athens, GA, USA
Dodge Journey, defect, claim, warranty, Dodge Journey class action, recall, claim Dodge Journey brake problem, defect

Journey SXT V6
Automatic transmission
19,000 miles
THANK YOU for this site. Reading about the premature break wear on the Journey was HUGE for me, and one of the owners that submitted a complaint kindly included the 800 number for Dodge to call and let them know about it. My car barely has 10K miles, and the front brakes are shot and grinding grooves into the rotor by now. I was curious about the problem, then furious about it after reading about how prevalent this is. I have to say that I've owned two Durangos previous to this, so I've been driving Dodge cars for about ten years. I absolutely LOVED my Durangos. LOVED THEM, and never had ANY problems. The Journey is another story entirely. Perhaps it's not a good idea to buy the first year of ANY new model, but I've never done that before and may never do it again.

This is only slightly off topic: the reason I first took my car to the dealer was because of a serious vibration and noise coming from under the car that I could not identify. Turned out that some sort of bolt and/or bracket BROKE under the car, and affected the drive shaft such that they has to replace it. The dealer did replace the driveshaft fully under warranty which was nice of them, but interestingly, when I also brought up the brake issue, they were decidedly standoffish.

When I dropped it off for the driveshaft work, I explained to them that the brakes are seriously squeaking when applied - the squeak was a constant unwavering tone, that occurred right at the end of stops - just like the one you hear when your pads are worn out and need changing. He told me two things that I found somewhat troubling: first, he said that they couldn't look at the brakes at all unless I paid them $142.00 first. The quote was "The problem is that it costs 142 dollars to get your brakes looked at.". Since I was there for warranty work, I thought that this brake inspection cost wasn't necessarily something I was planning on, so I asked if they could just please listen to the brakes during the drive testing of the drive shaft replacement, and he said sure they could do that.

So when I picked up the car, I looked at the ticket, and they wrote under my note about the brakes that "no problems were found". Unfortunately, not only did they keep squealing, but it got MUCH worse, and now they're scratching and grinding and sounding just awful. I see a groove being cut into one of the rotors too. So I called the 800 number provided by the other member here on this topic (8005219922) and talked to one of the reps there. They said they'd never heard of this, but took note of everything I said, and gave me a reference number, and said that someone there at Dodge would call my local dealer to find out why they shrugged off the brake issue, and what they might be able to do this week to resolve the issue.

I'm supposed to hear back from someone no later than tomorrow night at 8PM. Which is good because I'm on travel next week and have to drive to the airport on Tuesday. Definitely need working brakes Till then I live in a very small town and fortunately don't have to drive much.

I will update this post once I hear back from them . . . they have a real chance to do the right thing here. Hopefully they're aware of how prevalent this issue is, and will be inclined to remedy it to my satisfaction. Either way, you guys will hear about the outcome. Stay tuned!!!
Jon M.

12,000 miles
The Dodge Journey is a piece of crap! After 40 years of owning a car, I am ashamed to admit that I allowed myself to be duped by the amenities in the Journey! I have owned my car for two years and have had to have the brakes and rotors repaired twice! Twice! I have never in my 40 something years of driving, ever experienced such crap. The first thing the mechanics want to say is, "It is your driving!" OMG! Are we idiots or what? No more Dodge products for me. Chrysler should really be ashamed of themselves for putting out this piece of crap and for treating the American people so poorly!
sandraaz, Phoenix, AZ, USA
Dodge Journey, defect, claim, warranty, Dodge Journey class action, recall, claim Dodge Journey brake problem, defect

33,545 miles
I took my car in and was told that I or someone in my house must ride my brakes because they needed replacing. I told the Dodge dealer he was crazy and even though I've put 30,000 plus miles on the car the brakes should last at least 60,000. I asked if anyone else has had this problem with the car and was told no. I drive the car on the highway mainly and very little in town. I don't ride the brakes, nor am I the type who does. I drive for a large delivery company, and have for over 20 years without ever having this type of problem with anything that I drive. I will never buy another Dodge and can see why they've lost favor with people all over this country. Wish I would've known of your site before buying this vehicle. What do you expect from a company that is failing and unable to put money into research and development.


May 10
Journey SE 2.4L 4 cyl
Automatic transmission
26,500 miles
I bought my very first brand new car in June 2008. I have had other pre owned cars before, but this was my first brand new vehicle. I was excited about having the brand new car because I would know the maintenance history, have the records, know how it was driven, have a warranty + extended warranty, and not have any maintenance issues since it was brand new. I was wrong!! I bought the 2009 Dodge Journey and at 26,500 miles I had my husband take it to a brake repair shop to check the brakes since they had started making noises. I figured, there's no way the brakes should be bad!! Needless to say, the mechanic told my husband the brakes and rotors were shot and it wasn't safe to drive anymore. The front rotor was already metal on metal and the pads barely had anything left. I called the dealership before I spent the money to fix to find out if it was covered under my dealer warranty or my extended warranty. The service adviser told me that if it was within 12 months or 12,000 miles he could call it a warranty repair but since the car had 26k miles on it, it was considered normal wear and tear. That's BS. There's no reason a car should need new brakes after 2 years and 26,000 miles. I love my car and the features that came with it, but after reading all the complaints with the brakes, I'm not looking forward to paying off this car and keeping it. I wish I could just sell it and go buy something else that's not Dodge. Chrysler really needs to step up and address this problem. This is ridiculous and unnecessary. I don't have the funds to continually pay 400-700 to replace brakes every year or two. That's the whole point in buying brand new and having the higher car payment, so you don't have to worry about stuff like this. So pissed!!!
michelle, Lake Worth, TX, USA

Automatic transmission
21,000 miles
What a joke . All these people complaining and Dodge does nothing. I've filed with a complaint with them and you get the typical "we'll look into it." I'm going later today to chew out the service manager (hopefully there will be a crowd). If they don't take care of this, I will no longer deal with them. I will also tell everyone I know not to use this dealership and not to buy a dodge journey. I will also let everyone know that Dodge customer service does absolutely nothing but take your information and process it with a case number.
My Chevy uplander pads lasted over fifty thousand miles before replacement. If dodge thinks 20,000 miles is reasonable wear for pads , then this is the last Dodge I will ever own. I have never bought a foreign vehicle and never will , but if this is how Dodge takes care of there customers, it looks like it will be Fords and GMs for now on.

Update from May 12, 2010:
After talking to the service manager, he replaced the pads and turned the rotors no charge and assured me that the replacement pads were "extended wear". If thats the case then Dodge needs to put these on the new vehicles, instead of the junk they come with. I surely hope that I won't be back at the dealership for premature brake pad failure . I encourage everyone to voice their concerns to Dodge and the service manager at the dealership. Make sure it's the service manager because when I was originally told of the situation, the service person who was helping me said there was nothing they could do about it.I wish you all luck with your dealer because they are the ones who ultimately took care of me not Dodge.
Dodge Journey, defect, claim, warranty, Dodge Journey class action, recall, claim Dodge Journey brake problem, defect
 

excerpted from Carcomplaints.com

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